Customer Success Manager - up to 15M!

Company Overview

Our client is a global FinTech firm that provide B2B and B2C services.

Responsibilities

• Multi-year account planning and relantionship management
• Develop and execute account strategy plans are robust and tested
• Identify and measure growth, expansion, and to meeting the revenue targets
• Lead generation through cross-selling and up-selling
• Communicating with different stakeholders (tech, seniors, and clients)
• Achieve defined metrics including but not limited to, backlog growth, annual revenue and
  customer satisfaction

Qualifications

Mandatory

• Fluent in Japanese and English (verbal and written; does not need to use translation tools)
• Currently residing in Japan
• Has experience in customer facing roles
• Experience with recurring revenue business models, commercial and contractual termbased
  software license agreements, account planning and management process and
  payments as applicable to banking, commercial and/or financial intermediaries
• Has a solution sales mindset, creative, open-minded and flexible
• Able to deal with clients and provide value added proposition

Preferred

• Experience in payments or payments related field with strong knowledge of payments
  ecosystems
• Experience working with clients in commercial banking, retail
  banking, consumer finance, insurance, healthcare, higher education and/or government