Guest Relations Manager (Major Luxury Hotel in Central Tokyo)

Guest Relations Manager (Major Luxury Hotel in Central Tokyo)

Our client are a global high-end hotel group, searching for a Guest Relations Manager.

This is a chance to step up your career at a prestigious luxury property in the heart of Tokyo. Our client offers minimal overtime, great salary, and generous discounts on group hotel facilities.

Responsibilities:

• Manage the front desk operations, ensuring guests receive prompt and effective service.
• Coordinate transportation and additional services for guests as needed.
• Lead and manage the guest relations team, enhancing team performance and collaboration.
• Utilize bilingual skills to communicate effectively with an international clientele.

Requirements:

• Experience in guest relations / customer service in hotel industry.
• Experience in team management (preferred).
• Experience in a luxury hotel (preferred).
• Business level English
• High-conversational level Japanese.