Customer Support (non technical) with ref.

Job Description

Provide users with solutions via e-mail, Chat and phone
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users' experience is the best possible
Work with all other departments and product teams, and liaise with them about our users' needs

Fully proficient in Japanese and with business level English skills.
You can learn new concepts and solve problems thoughtfully and effectively, and are eager to expand upon your already impressive technical skills.
You have customer service experience in any industry, excellent critical thinking skills, and you know how to identify challenges and solutions.
We want you to love helping other people and have the desire to influence the way our users perceive our products.
You must feel comfortable in a fast-paced and deadline-driven environment.

Location:	Japan
Salary:	Negotiable
Job Type:	Permanent
Specialization:	Information Technology, IT Enterprise Sales, Software Engineering
Reference:	BBBH52657_1734412810