Assistant Front Office Manager (Tokyo Hotel)

Assistant Front Office Manager (Tokyo Hotel)

Our client are a prestigious hotel in central Tokyo, recruiting an Assistant Front Office Manager.

Suitable candidates will have previously held positions as senior front desk agents or managers at small hotels. This is a great opportunity to step into great responsibility at a large hotel with a prestigious brand name.

Responsibilities

• Train, manage, and support front office staff.
• Oversee front office operations.
• Ensure excellent service; resolve guest complaints and issues.
• Manage operations of room bookings / reservations.
• Prepare reports on front office activities and performance.

Qualifications

• At least three years of relevant experience.
• Experience as a senior front desk agent in a large hotel, or as a manager in a small hotel.
• Communication ability in both Japanese and English.