Spa Manager

Spa Manager | Luxury Hotel スパマネージャー | ラグジュアリーホテル

Our client, a renowned luxury hotel chain, is seeking a Spa Manager to oversee and coordinate spa services, ensuring exceptional guest satisfaction and operational efficiency.

This role offers the opportunity to lead a team in delivering top-tier spa experiences while managing budgets and enhancing service quality.

Key Responsibilities:

- Supervise spa services including salon, skin care, and massage
- Ensure guest satisfaction and handle complaints
- Manage spa budgets and financial goals
- Maintain cleanliness of spa and equipment
- Conduct employee training and recognition programs
- Coordinate spa reservations and reception desk activities
- Support Spa Director in operational management

スパサービス（サロン、スキンケア、マッサージなど）の監督
ゲスト満足度の確保およびクレーム対応
スパの予算管理と財務目標の達成
スパと設備の清潔さを維持
従業員のトレーニングおよび評価プログラムの実施
スパ予約および受付業務の調整
スパディレクターの運営管理サポート

Qualifications:

- 2+ years experience in spa or guest services
- High school diploma or GED
- Experience with spa management software is preferred but not mandatory
- Strong customer service skills
- Knowledge of budgeting and financial management
- Leadership and team management skills

スパまたはゲストサービスでの2年以上の経験
高等学校卒業または同等の資格
スパ管理ソフトウェアの経験があれば尚可
優れたカスタマーサービススキル
予算管理と財務管理の知識
リーダーシップとチーム管理能力

If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.