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Service Delivery Associate Director (Tech Services)

Job Details

Location: Japan
Salary: Negotiable
Job Type: Permanent
Specialization: Consulting & Professional Services, Information Technology
Reference: BBBH48900_1719366380

Service Delivery Associate Director (Tech / Professional Services)

Our client are a global technology / professional services company at the cutting edge of BPO. They're recruiting an Associate Director of Service Delivery. The suitable candidate will have an IT background, strong leadership skills, and ambition for a highly strategic role.

Responsibilities:

  • - Manage the business operations / P&L,
  • - Develop business plans.
  • - Improve contact centre operations & processes (including resource management, operational efficiency, quality).
  • - Lead budgeting, expansion, and operational planning across different departments.
  • - Develop strong client relationships.
  • - Work with global solutions team
  • - Identify market opportunities and drive business growth in various regions.


Requirements:

  • - 5+ years of operations experience within a BPO.
  • - At least 3 years of experience in managing people.
  • - Fluent in Japanese
  • - IT background; ability to effectively communicate with technical staff.
  • - Experience working in a global organization.

If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.

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