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Guest Relations Manager, Hotel (Non-Japanese speaker OK!)

Job Details

Location: Hokkaido
Salary: Negotiable
Job Type: Permanent
Specialization: Hospitality & Travel, Office Support & Administration
Reference: BBBH45911_1694479790

Guest Relations Manager, Niseko Luxury Hotel (Non-Japanese speaker OK!)

We are seeking a Guest Relations Manager for a luxury hotel in Niseko.

The role centers around enhancing guest satisfaction and optimizing team performance.

Non-Japanese speakers are welcome to apply. This is a rare opportunity for non-Japanese speakers to work in a managerial role at a prestigious hotel.


  • Deliver services that meet or exceed guest satisfaction.
  • Train and offer constructive feedback to front-desk staff for uniform high-quality service.
  • Regularly collect and analyze feedback from guests and manage online reviews.
  • Efficiently share important service-related information with supervisors and team members.
  • Utilize analytical skills to identify and resolve service-related issues promptly.


  • The suitable candidate will have at least 4 years of related professional experience, or 2-3 years of managerial experience in a five-star hotel.
  • Japanese language ability is helpful, but not necessary.

If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.

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