Customer Service Specialist

Customer Service Specialist | カスタマーサービススペシャリスト

A global wellness-focused company is seeking a Customer Service Specialist to support its independent partners and customers by providing timely, accurate, and high-quality assistance.

Key Responsibilities:

Respond to inquiries via phone, email, chat, and in-person interactions
Provide clear and accurate information on products, programs, and company policies
Process and manage customer orders efficiently
Collaborate with internal teams to resolve customer issues and concerns
Identify opportunities to recommend additional products based on customer needs
Coordinate with relevant departments on returns, exchanges, and refunds
Maintain detailed and accurate records of customer interactions
Meet established performance metrics and service quality standards

- 電話、メール、チャット、対面での問い合わせ対応
- 製品、プログラム、会社方針に関する正確な情報提供
- 顧客注文の効率的な処理と管理
- 社内チームとの連携による顧客問題の解決
- 顧客ニーズに基づく製品提案機会の特定
- 返品、交換、返金の際の関連部門との調整
- 顧客とのやり取りの詳細かつ正確な記録
- 設定されたパフォーマンス指標とサービス品質基準の達成

Qualifications:

Minimum 2 years of customer service experience
At least 1 year of experience in a contact center or call center environment
Proficiency in Microsoft Office Suite
Experience with CRM systems (Exigo preferred)
Familiarity with Five9 or similar telephony platforms
Strong verbal and written communication skills
Excellent customer service and phone etiquette

- カスタマーサービス経験2年以上
- コンタクトセンターまたはコールセンターでの経験1年以上
- Microsoft Officeの熟練
- CRMシステムの経験（Exigoが望ましい）
- Five9または同様の電話プラットフォームに精通
- 優れた口頭および書面でのコミュニケーション能力
- 卓越したカスタマーサービスおよび電話応対スキル

If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.