CRM Manager (Global Fashion Leader)

CRM Manager (Global Fashion Leader)

Industry: Retail / Fashion
Location: Tokyo, Japan

Our client are a global retail company, recruiting a CRM manager. You'll lead the development and implementation of customer relationship strategies across digital and non-digital channels.

This is a perfect opportunity for those with several years of customer relationship management / direct marketing experience, who are ready to step into a managerial and strategic role.

Responsibilities:

• Develop and implement a CRM strategy to enhance customer engagement & loyalty through all stages of the customer journey.
• Manage the CRM database & ensure data quality and effective integration.
• Analyze customer data & identify key segments for targeted marketing strategies.
• Collaborate with various teams to improve customer interactions across digital and physical channels.
• Generate regular reports on CRM performance metrics. Provide strategic insights & recommendations.

Requirements:

• 5 years of CRM / Direct Marketing experience.
• Experience in fashion, retail, or luxury goods.
• Strong skills in data analysis and customer segmentation.
• Proficient in CRM database management and digital marketing tools.
• Experienced in email marketing with a focus on segmentation and targeting.
• Native-level Japanese fluency.

If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.