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Assistant Reservations Manager - Tokyo Luxury hotel

Job Details

Location: Japan
Salary: Negotiable
Job Type: Permanent
Specialization: Hospitality & Travel, Office Support & Administration
Reference: BBBH43778_1680151322

Assistant Reservations Manager

Assistant Reservation Manager based in Tokyo. This position is responsible to identify and pursue quality standards and guest satisfaction as well as supervise the team for a luxury International Hotel.


  • Handle all enquiries received
  • Close sales, upsell & cross sell to the best available resources and ability
  • Handle reservations resource for the hotel
  • Ability to drive the team to support for daily operation and quality
  • Conduct Training with Team Members
  • Tracking daily trends of reservation calls and monitoring agents on call quality and salesmanship
  • Establish and maintain good relations with property reservations and front office teams
  • Ability to setup processes / build SOPs / refine existing SOPs

  • Excellent communication skills, both written and verbal in Japanese & English with business level
  • Minimum 3 years' experience in hospitality reservations management
  • Experience in Opera PMS / ORS and travel click,
    ・ Microsoft office

If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.

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