Assistant Reservations Manager - Tokyo Luxury hotel

Assistant Reservations Manager

Assistant Reservation Manager based in Tokyo. This position is responsible to identify and pursue quality standards and guest satisfaction as well as supervise the team for a luxury International Hotel.

RESPONSIBILITIES

• Handle all enquiries received
• Close sales, upsell & cross sell to the best available resources and ability
• Handle reservations resource for the hotel
• Ability to drive the team to support for daily operation and quality
• Conduct Training with Team Members
• Tracking daily trends of reservation calls and monitoring agents on call quality and salesmanship
• Establish and maintain good relations with property reservations and front office teams
• Ability to setup processes / build SOPs / refine existing SOPs
  
  QUALIFICATIONS
• Excellent communication skills, both written and verbal in Japanese & English with business level
• Minimum 3 years' experience in hospitality reservations management
• Experience in Opera PMS / ORS and travel click, Salesforce.com
  ・ Microsoft office