Helpdesk - Investment banking IT permanent role

Your New Career Opportunity

This is a rare position responsible for providing level 1 and 2 support for an investment company in a permanent position. 

Your Responsibilities          

• Assist users experiencing technical problems.
• Defines system requirements and works with end user departments to analyze and document work flows and information needs. 
• Perform technical request and incident resolution or, when needed, escalation to the appropriate group 
• Ability to walk end-user through diagnostic procedures to identify, resolve, or determine the source of error.
• Communicate with software and hardware vendors to request service, updates, and resolution of open tickets.
• Log, track, and maintain detailed incident reports on all requests.   

The Skills and Experience You Need to Succeed 

• At least 3 years of experience in helpdesk or desktop support role
• Extensive IT technical support skills 
• Strong problem solving skills
• Familiarity with working in a global environment/culture 
• Bilingual English/Japanese (Business level Japanese)
• Finance industry experience preferred 

The Benefit You Will Receive

• International working environment
• Speak English
• Central Tokyo office

Benefits

International Environment	Central Tokyo	Top Tier	Speak English