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Helpdesk - Investment banking IT permanent role

仕事詳細

勤務地: Tokyo
給与: Undisclosed
職種: 正社員
専門: 金融サービス
Seniority: 管理職レベル

Your New Career Opportunity

This is a rare position responsible for providing level 1 and 2 support for an investment company in a permanent position. 

Your Responsibilities          

  • Assist users experiencing technical problems.
  • Defines system requirements and works with end user departments to analyze and document work flows and information needs. 
  • Perform technical request and incident resolution or, when needed, escalation to the appropriate group 
  • Ability to walk end-user through diagnostic procedures to identify, resolve, or determine the source of error.
  • Communicate with software and hardware vendors to request service, updates, and resolution of open tickets.
  • Log, track, and maintain detailed incident reports on all requests.   

The Skills and Experience You Need to Succeed 

  • At least 3 years of experience in helpdesk or desktop support role
  • Extensive IT technical support skills 
  • Strong problem solving skills
  • Familiarity with working in a global environment/culture 
  • Bilingual English/Japanese (Business level Japanese)
  • Finance industry experience preferred 

The Benefit You Will Receive

  • International working environment
  • Speak English
  • Central Tokyo office

Benefits

International
Environment
Central Tokyo Top Tier Speak English

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