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Technology Service / Integration Manager

Job Details

Location: Japan
Salary: Negotiable
Job Type: Permanent
Specialization: Information Technology
Reference: BBBH45033_1693211204

Technology Service Integration Manager

Industry: Retail / Consumer Goods / FMCG
Location: Tokyo

Our client are an industry leader in retail / consumer goods, searching for a Technology Service Integration Manager This is a a team leadership role, and provides an opportunity to direct and manage the convergence and management of IT services across multiple providers.

Core Responsibilities:

  • Lead & manage a dedicated team.
  • Supervise the integration of IT services delivered by multiple internal and external vendors.
  • Evaluate and enforce Service Level Agreements (SLAs) to ensure compliance with agreed standards.
  • Foster operational-level collaboration among various service providers.
  • Implement IT governance protocols in service integration and management.
  • Conduct routine service audits with providers to encourage ongoing enhancements.
  • Develop risk mitigation tactics, issue tracking, and conflict resolution processes.
  • Analyze service delivery metrics to pinpoint areas for improvement.


  • Mastery of Service Integration and Management frameworks and best practices.
  • Proficient in data analytics for informed decision-making.
  • Strong change management capabilities.
  • ITIL Certification (preferred).
  • Minimum of 5 years in a leadership role in Service Integration and Management.
  • Over 10 years of experience in the Technology sector.
  • At least 3 years in team management roles.

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Expired job

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