Product Manager - Digital Customer Solutions

Product Manager - Digital Customer Solutions, Global Retail Company, Shinjuku (Hybrid)

Overview:
A multinational retail organization is seeking a Product Manager to oversee digital customer engagement tools such as online ordering, campaign management, and loyalty platforms. This role focuses on delivering a seamless digital experience across channels, improving store-level digital integration, and driving collaboration between internal teams and external vendors.

The ideal candidate will act as a bridge between business and technology, taking ownership of product lifecycle activities-from requirements gathering to deployment-while promoting efficiency, usability, and continuous improvement in the digital product space.

Key Responsibilities

Digital Strategy & Optimization

• Assess current digital tools and workflows to identify support bottlenecks and reduce friction points
• Discover and evaluate new digital capabilities that can enhance operational and customer value
• Work closely with internal business stakeholders to align technical features with strategic objectives
• Shape mid-to-long-term product direction with clear roadmaps and measurable goals
• Drive continuous delivery improvements and efficiency gains across development cycles

Product Delivery & Stakeholder Engagement

• Manage day-to-day interactions with solution vendors, ensuring high development and support standards
• Provide subject matter expertise on digital product capabilities and trends
• Oversee issue tracking and prioritization across mobile/web platforms related to customer interaction
• Contribute to architectural and design reviews, ensuring alignment with business and tech expectations
• Translate complex requirements into clear deliverables for internal teams and external partners
• Lead coordination efforts during solution testing, integration, and rollout phases

Candidate Profile

• Bachelor's degree in a technology-related field
• Minimum of 3 years' experience in digital product management, or 2 years in a lead role for mobile development projects
• Strong grasp of agile practices and iterative development
• Proven ability to synthesize data insights into business-aligned strategies
• Familiarity with cross-platform technology environments and system integration
• Working knowledge of mobile systems and architectures (iOS/Android)
• Effective communicator with experience bridging technical and non-technical stakeholders
• Strong organizational skills with a focus on execution, issue resolution, and stakeholder alignment
• Comfortable working in bilingual environments (Japanese and English at business level)
• Adaptable and resilient in managing priorities across multiple concurrent initiatives

If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.