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Hospitality Service Training Manager

Job Details

Location: Tokyo
Salary: Competitive
Job Type: Permanent
Specialization: Hospitality & Travel
Reference: 55944
Carla Manantan

Carla Manantan

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Hospitality Service Training Manager

Our client are a leader in the hospitality / restaurant industry, recruiting someone to improve service standards across its restaurant locations.

The position offers the chance to lead and inspire, and to develop your career in a corporate-side role at a major company.

This is a rare role where you will primarily work in English.

Responsibilities:

- Lead training programs for staff, so they can provide personalized and welcoming guest experiences.
- Share brand updates, including rebranding efforts, with customers and staff to keep everyone informed and engaged.
- Conduct on-site evaluations and offer coaching to improve the guest experience, working with both management and front-line       staff.
- Develop and manage Standard Operating Procedures (SOPs) and feedback systems to maintain high service standards.

Qualifications:

- Experience in the hospitality industry.
- Experience in guest relations, training, service quality, or consulting roles (preferred).
- MUST be able to communicate in Japanese at an intermediate or higher level.

If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.

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