Duty Manager (Tokyo Hotel)

Duty Manager (Tokyo Hotel)

Industry: Hotel / Hospitality
Location: Tokyo

Our client are a global hotel group, recruiting a Duty Manager for an international hotel in Tokyo.

This is an opportunity for someone experienced in front office / guest service functions to step up their career, and take a higher level of manager responsibility.

Responsibilities:

• Manage front desk and guest relations teams.
• Lead regular staff meetings to ensure efficient communication and operations.
• Coordinate for VIP and special guest arrivals and departures.
• Manage guest check-ins, check-outs, and reservations, particularly during high-traffic periods.
• Oversee cash handling, foreign exchange reserves, and application of discounts and upgrades.
• Take ownership of emergency response procedures.
• Work with department heads on budgeting and staffing plans.

Qualifications:

• Supervisory experience in front office or guest services.
• Strong ability in risk management
• OPERA systems profiency.
• MUST be fluent in Japanese.