CX Product Manager - AI Startup - 12M/Full-Remote

Our client is a rapidly growing startup in Japan, expanding twice as fast as Unicorn startups. Their products incorporate the latest AI and ML technologies to boost their client's business operations. Their diverse engineering team includes talent from 16+ countries, with experience at Google, Mercari, Yahoo, and more.

This role focuses on improving customer experience (CX) by identifying key issues through data analysis and user feedback, then driving improvements in product usability and outcomes. You'll propose and coordinate development solutions, monitor KPIs like usage and retention, and define UI/UX requirements. The position involves close collaboration with product managers, designers, and engineers to ensure high-quality delivery.

Requirements:

• PdM or Product Strategy Promotion experience in B2B SaaS
• CS, Customer Success, or product improvement experience
• Qualitative and quantitative problem analysis skills
• Business fluency in Japanese

This role also comes with various benefits, including:

• Competitive salary package
• Full-remote and international working environment
• Opportunity to use latest AI technologies
• Visa sponsorship

If you have any inquiries regarding this role, please feel free to reach me at: rama.irawan@specialized-group.com

If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.