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CRM Manager, Fashion Company

Job Details

Location: Japan
Salary: Negotiable
Job Type: Permanent
Specialization: Retail & Luxury
Reference: BBBH42405_1679469770

This role is responsible for

  • CRM analysis & reporting
  • Communication targeting and result tracking
  • KPI analysis and management
  • Client communication tools development and management

    Main activities:
  • CRM business planning and execution (Acquire new customers, maintain and develop existing customers)
  • Manage communication tools, targeting, and analysis
  • Create analysis reports regularly
  • Building customer engagement and loyalty programs
  • Co-work with IT team and agency to implement/extend marketing analysis tools
  • Manage marketing budgets
  • Collaborate with the marketing team to execute CRM related events, Newsletter and SNS execution


  • Good understanding of retail business, CRM or Client development experience with proven track record of developing and managing retention programs
  • Working level capability to use the key CRM tool and high level of excel, analysis tools
  • Proficiency in English to discuss directly with head office
  • Open-minded communication, teamwork, team management, strategic thinking


◆ Flextime system available
◆ Telecommuting system available
◆ Various social insurances available
◆ Salary revision once a year
◆ Bonus provided
◆ Transportation expenses
◆ Employee discount system

If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.

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