CRM Manager, Fashion Company

This role is responsible for

• CRM analysis & reporting
• Communication targeting and result tracking
• KPI analysis and management
• Client communication tools development and management
  
  Main activities:
• CRM business planning and execution (Acquire new customers, maintain and develop existing customers)
• Manage communication tools, targeting, and analysis
• Create analysis reports regularly
• Building customer engagement and loyalty programs
• Co-work with IT team and agency to implement/extend marketing analysis tools
• Manage marketing budgets
• Collaborate with the marketing team to execute CRM related events, Newsletter and SNS execution

Requirements:

• Good understanding of retail business, CRM or Client development experience with proven track record of developing and managing retention programs
• Working level capability to use the key CRM tool and high level of excel, analysis tools
• Proficiency in English to discuss directly with head office
• Open-minded communication, teamwork, team management, strategic thinking

Benefits

◆ Flextime system available
◆ Telecommuting system available
◆ Various social insurances available
◆ Salary revision once a year
◆ Bonus provided
◆ Transportation expenses
◆ Employee discount system