This role is responsible for
- CRM analysis & reporting
- Communication targeting and result tracking
- KPI analysis and management
- Client communication tools development and management
Main activities: - CRM business planning and execution (Acquire new customers, maintain and develop existing customers)
- Manage communication tools, targeting, and analysis
- Create analysis reports regularly
- Building customer engagement and loyalty programs
- Co-work with IT team and agency to implement/extend marketing analysis tools
- Manage marketing budgets
- Collaborate with the marketing team to execute CRM related events, Newsletter and SNS execution
Requirements:
- Good understanding of retail business, CRM or Client development experience with proven track record of developing and managing retention programs
- Working level capability to use the key CRM tool and high level of excel, analysis tools
- Proficiency in English to discuss directly with head office
- Open-minded communication, teamwork, team management, strategic thinking
Benefits
◆ Flextime system available
◆ Telecommuting system available
◆ Various social insurances available
◆ Salary revision once a year
◆ Bonus provided
◆ Transportation expenses
◆ Employee discount system