CRM Manager, Fashion Company

This role is responsible for
・ CRM analysis & reporting
・ Communication targeting and result tracking
・ KPI analysis and management
・ Client communication tools development and management

Main activities:
・ CRM business planning and execution (Acquire new customers, maintain and develop existing customers)
・ Manage communication tools, targeting, and analysis
・ Create analysis reports regularly
・ Building customer engagement and loyalty programs
・ Co-work with IT team and agency to implement/extend marketing analysis tools
・ Manage marketing budgets
・ Collaborate with the marketing team to execute CRM related events, Newsletter and SNS execution

Requirements:
・Good understanding of retail business, CRM or Client development experience with proven track record of developing and managing retention programs
・Working level capability to use the key CRM tool and high level of excel, analysis tools
・Proficiency in English to discuss directly with head office
・Open-minded communication, teamwork, team management, strategic thinking

Benefits

◆ Flextime system available
◆ Telecommuting system available
◆ Various social insurances available
◆ Salary revision once a year
◆ Bonus provided
◆ Transportation expenses
◆ Employee discount system