Senior SAP Support Engineer

Your New Career Opportunity

A global provider of enterprise software products and services in Japan is looking for a Senior SAP Support Engineer.

About the Company

Their services enable clients to optimize existing enterprise software investments, and transform their businesses into digital.
Following a great financial year they are looking for an experienced sales person to join their team and participate in their growth, on-going projects.

Your Responsibilities

You will be expected to provide remote/based support for SAP applications as part of global customer support team.
The role of the Senior SAP Support Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.  

This is a remote position that can be based anywhere in APAC region for the right candidate

• Solve customer issues using methodical troubleshooting based on knowledge of SAP Business Objects applications technology.
• Work closely with customers to support business change and deliver a consistently high quality customer experience
• Provide remote-based functional support & training for SAP Business Objects.
• Support client customizations, sharing implementation and best practices advice.
• Develop application break fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.

The Skills and Experience You Need To Succeed

• 10+ Years relevant SAP experience.
• 5+ years direct support of application end-users in a Corporate environment
• Experience in SAP BO
• Administration experience in CMC setting up user security and profiles in a multi-Client hosted environment.
• Experience in Client hosted environment and all aspects of Administration.
• Life Cycle Manager Experience within Business Objects.
• Security Administration experience.
• Experience in Business Views, Universes, Network Troubleshooting techniques
• A track record of successful roles in several SAP implementation or upgrade projects.
• Fluent Japanese and English Abilities (Mandatory)

The Benefits You Will Receive

• Competitive compensation as well as socials benefits 
• International environment
• Flex working time
• Fully remote role
• Central Tokyo Office