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Location: | Japan |
Salary: | Negotiable |
Job Type: | Permanent |
Specialization: | Software Engineering |
Reference: | BBBH48179_1713257316 |
Position Overview
I'm in search of an experienced Technical Support Specialist to bolster our client's Customer Success team. Your main focus will be on troubleshooting technical issues, providing timely solutions, and turning customer concerns into satisfaction through exceptional support.
As a Senior Technical Support Specialist, you'll act as a liaison between the Customer Success unit and engineering teams. Your responsibilities include collaborating closely with engineering, from identifying issues to escalating them when needed. You'll also advocate for customers within the engineering and product spheres to ensure their feedback shapes our priorities.
In this senior position, you'll work on streamlining support processes to improve scalability and enhance the overall customer experience. You'll play a crucial role in shaping the success of our support organization.
I'm looking for individuals who thrive in dynamic environments and are committed to continually improving the customer experience. Successful candidates will be self-motivated problem-solvers with a knack for troubleshooting.
Responsibilities:
Requirements:
If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.