Banner Default Image

Senior Support Analyst for a Global Investment Bank

Job Details

Salary: Negotiable
Job Type: Permanent
Reference: BBBH41385_1662116660
No consultant assigned to this job.


  • Provide support services for Reference Data platforms and the proprietary distribution platform
  • Extensive interaction with Enterprise Data Management, Middle Office, Back Office and Compliance etc.
  • Partner with application development and support teams to ensure smooth delivery of platform changes and upgrades
  • Interaction with core infrastructure technology groups to ensure management and maintenance of application dependent core infrastructure
  • Strong analytical and problem solving skills and ability to take a deep dive into investigations
  • Maintain team knowledge base of known issues, steps required to address particular issues, documentation of new processes and general updates to keep content current
  • Ensure incident management procedures are followed for each and every reported issue to strengthen the knowledge base, and generation of KPIs for decision making and understanding application trends.



  • Minimum 4 to 5 years of experience in application production services.
  • Tech skills: Python, SQL, Unix scripting, Python
  • Proven experience with IT Incident, Problem, and Change Management processes.
  • Fluency in Japanese and moderate English.
  • Experience of application management improvement processes & support practices.
  • Strong Relationship Management skills
  • Strong analytical and problem solving skills
  • Experience with managing transitional changes to large and complex systems.
  • Operating systems knowledge (Unix, Linux, Windows)
  • Full understanding of ITIL
  • Experience in supporting and administering DevOps tools as part of the deployment pipeline e.g. Git, Jenkins, Docker, Ansible, Elastic, Jira etc.


  • Knowledge and experience in IT automation
  • Knowledge and understanding of the Site Reliablility Engineering principles
  • Understanding of Agile practices and principles
  • Understanding of Data Services applications within an Investment Bank
  • AWS Practitioner Certification or similar
  • Working knowledge of cloud technologies (AWS, Azure or similar)

If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.

Similar Roles