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Senior Support Analyst for a Global Investment Bank

Job Details

Location: Japan
Salary: Negotiable
Job Type: Permanent
Reference: BBBH41385_1662116661
No consultant assigned to this job.


  • Provide support services for Reference Data platforms and the proprietary distribution platform

  • Extensive interaction with Enterprise Data Management, Middle Office, Back Office and Compliance etc.

  • Partner with application development and support teams to ensure smooth delivery of platform changes and upgrades

  • Interaction with core infrastructure technology groups to ensure management and maintenance of application dependent core infrastructure

  • Strong analytical and problem solving skills and ability to take a deep dive into investigations

  • Maintain team knowledge base of known issues, steps required to address particular issues, documentation of new processes and general updates to keep content current

  • Ensure incident management procedures are followed for each and every reported issue to strengthen the knowledge base, and generation of KPIs for decision making and understanding application trends.



  • Minimum 4 to 5 years of experience in application production services.

  • Tech skills: Python, SQL, Unix scripting, Python

  • Proven experience with IT Incident, Problem, and Change Management processes.

  • Fluency in Japanese and moderate English.

  • Experience of application management improvement processes & support practices.

  • Strong Relationship Management skills

  • Strong analytical and problem solving skills

  • Experience with managing transitional changes to large and complex systems.

  • Operating systems knowledge (Unix, Linux, Windows)

  • Full understanding of ITIL

  • Experience in supporting and administering DevOps tools as part of the deployment pipeline e.g. Git, Jenkins, Docker, Ansible, Elastic, Jira etc.


  • Knowledge and experience in IT automation

  • Knowledge and understanding of the Site Reliablility Engineering principles

  • Understanding of Agile practices and principles

  • Understanding of Data Services applications within an Investment Bank

  • AWS Practitioner Certification or similar

  • Working knowledge of cloud technologies (AWS, Azure or similar)

Expired Job

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Expired job

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