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CRM Senior Manager (Retail)

Job Details

Location: Japan
Salary: Negotiable
Job Type: Permanent
Specialization: Consumer Goods & FMCG, Retail & Luxury
Reference: BBBH54595_1741944434

Job Summary:
Lead CRM initiatives to enhance customer engagement, loyalty, and acquisition across stores and e-commerce. Utilize data-driven strategies to personalize communication, integrate marketing efforts, and develop experience-focused loyalty programs.

Responsibilities:

  • Plan and optimize CRM-driven acquisition, retention, and loyalty programs.
  • Analyze customer data to inform strategy and improve engagement.
  • Develop cross-functional marketing initiatives.
  • Conduct market research and share insights.

Requirements:

  • Proven CRM campaign execution and analysis experience.
  • Proficiency in marketing automation tools.
  • Strong communication and leadership skills.
  • Native-level Japanese, business-level English (TOEIC 700+).

Preferred:

  • Experience with CRM solutions, CDP, and data-driven marketing.
  • Collaboration with retail teams to enhance in-store engagement.
  • Passion for technology-driven customer strategies.

If this position is not ideal for you, but you are looking for a new opportunity,please contact us to discuss your options.

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