Meetings & Events Account Team Manager (Travel Agency)

Meetings & Events Account Team Manager (Travel Agency)

Our client are a global travel agent group, recruiting an Event and Meeting Manager.

This is a team management role. You'll lead an account & operations team in charge of providing meeting / conference / event services.

Responsibilities:

• Manage a team
• Manage client relationships
• Ensure all SOPs, SLAs, and KPIs are consistently achieved.
• Assess performance; identify opportunities for improvement
• Handle monthly financials (including revenue growth targets & P&L analysis).
• Lead projects to improve service operation, efficiency, and quality.

Qualifications:

• Must be fluent in Japanese.
• Experience in event management / conference management.
• Experience in a leadership / team management role.
• Experience in account management / customer management.
• Experience dealing with both domestic and international clients (preferred).