After Sales Specialist (Italian fashion house)

**Position Title: After Sales Specialist - Luxury Brand**

**Overview:**
Seeking an After Sales Specialist to ensure top-notch customer satisfaction for an Italian luxury fashion house. Handle inquiries, repairs, and warranty claims with finesse, embodying the brand's excellence.

**Responsibilities:**

1. **Customer Support:**
- Provide prompt, courteous assistance for after-sales queries.
- Guide customers on product care, repairs, and warranties.

- Coordinate with stores and HQ as needed

2. **Repair Management:**
- Coordinate timely repairs, liaising with technicians and suppliers.
- Maintain detailed repair records.

3. **Warranty Administration:**
- Process warranty claims efficiently, ensuring compliance.
- Clarify warranty terms and monitor claim resolution.

4. **Product Knowledge and Training:**
- Stay updated on product offerings and trends.
- Conduct product training for staff.

5. **Continuous Improvement:**
- Identify and implement enhancements for after-sales processes.
- Gather feedback for ongoing improvement.

**Qualifications:**
- Prior premium brand or luxury retail after-sales or customer service experience.
- Excellent communication and problem-solving skills.
- Proficiency in CRM systems.
- Passion for luxury products and customer service excellence.

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