Customer Service Team Manager

Your New Career Opportunity

Specialized Group is currently searching for a Customer Servie Team Manager for a well-known international cloud solution provider from US.

Your Responsibilities

• Managing a 10-20 memebers team this team is providing customer support service for B2B customers.  Mostly the support is done by phone call/ email. Subscription type of product. 
• Making strategy togethe align with team new hiring, synergy with sales / engineer team. 
• Managing technical support (L1/L2) activity team and connecting with engineering team if need. 
• Able to set up support team in other countries.

The Skills and Experience You Need to Succeed

• Fluent Japanese and business level English 
• Call center operation management experience
• Team management experience (5 -20 members team) 
• Stake holders management skill 
• Good understanding about technical support 

The Benefits You Will Receive

• Competitive salary and benefits 
• Central Tokyo office 
• Growing career path

Benefits

Central Tokyo	International  Environment	Competitive Salary	Career Path