Job Title: ServiceNow Architect
Client Company: A leading financial and IT firm
Job Overview: We are seeking a highly skilled ServiceNow Architect to join our client's global team and play an instrumental role in the ongoing development of their ServiceNow platform. As a ServiceNow Architect, you will collaborate with technology teams across multiple regions, providing technical support and expertise to ensure the effective utilization of ServiceNow for business growth.
Key Responsibilities:
- Enhance user experience for stakeholders from a technical standpoint
- Collaborate with stakeholders and product owners to optimize ServiceNow utilization
- Develop and maintain strong relationships with technology teams worldwide
- Serve as a ServiceNow technical expert with in-depth knowledge of the platform
- Identify new stakeholder demands through agile framework analysis
- Prioritize deliverables in alignment with product strategy
- Maintain a well-defined backlog for accurate effort estimation
- Conduct demonstrations and reviews with assigned stakeholders
- Identify new opportunities to improve product utilization
- Drive better product adoption among stakeholders
Requirements:
- Currently residing in Japan
- 2+ years of experience as an architect in a financial institution or IT firm
- Strong communication skills for leading meetings with business and technical teams
- Bilingual in Japanese (native) and English (fluent)
- Comprehensive ServiceNow product knowledge (ITSM, ITOM, CMDB, Service Portal, Knowledge Management, DevOps)