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Customer Support (non technical)

仕事詳細

勤務地: 日本
給与: Negotiable
職種: 正社員
専門: IT, IT法人営業・ソリューション営業, SE・ソフトウェアエンジニア
参照: BBBH52657_1727137004

Job Description

  • Provide users with solutions via e-mail, Chat and phone
  • Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
  • Develop and maintain positive customer relations and satisfaction
  • Influence the way we support our users and improve it to make sure our users' experience is the best possible
  • Work with all other departments and product teams, and liaise with them about our users' needs

Requirement:

  • Fully proficient in Japanese and with business level English skills.
  • You can learn new concepts and solve problems thoughtfully and effectively, and are eager to expand upon your already impressive technical skills.
  • You have customer service experience in any industry, excellent critical thinking skills, and you know how to identify challenges and solutions.
  • We want you to love helping other people and have the desire to influence the way our users perceive our products.
  • You must feel comfortable in a fast-paced and deadline-driven environment.

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