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Location: Hybrid | Language Requirements: Japanese & English
My client, a leading global IT SaaS company, is seeking a bilingual Sales professional fluent in Japanese and English to join their growing Customer Success team. This is a farmer-style sales role focused on client retention, renewals, onboarding, and identifying upsell and cross-sell opportunities within an existing client portfolio.
Key Responsibilities
- Act as the primary point of contact for assigned clients, delivering proactive and responsive support.
- Manage contract renewals and ensure high customer satisfaction and retention rates.
- Drive upselling and cross-selling initiatives by understanding client needs and aligning them with additional solutions.
- Support client onboarding and adoption of products to ensure they gain maximum value.
- Work cross-functionally with internal teams to address client issues and optimize service delivery.
- Provide insightful feedback to the product team to support continuous improvement efforts.
- 3+ years of experience in customer success, account management, or consulting.
- Fluency in Japanese (JLPT N1 or equivalent) and English is required.
- Strong analytical skills with proficiency in Excel and PowerPoint.
- Experience using CRM platforms and project management tools.
- Comfortable working in a fast-paced, collaborative, and multicultural environment.
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