Banner Default Image

Assistant Reservations Manager - Tokyo Luxury hotel


勤務地: 日本
給与: Negotiable
職種: 正社員
専門: ホスピタリティ、旅行業界, 総務・秘書・アドミン
参照: BBBH43778_1680151322

Assistant Reservations Manager

Assistant Reservation Manager based in Tokyo. This position is responsible to identify and pursue quality standards and guest satisfaction as well as supervise the team for a luxury International Hotel.


  • Handle all enquiries received
  • Close sales, upsell & cross sell to the best available resources and ability
  • Handle reservations resource for the hotel
  • Ability to drive the team to support for daily operation and quality
  • Conduct Training with Team Members
  • Tracking daily trends of reservation calls and monitoring agents on call quality and salesmanship
  • Establish and maintain good relations with property reservations and front office teams
  • Ability to setup processes / build SOPs / refine existing SOPs

  • Excellent communication skills, both written and verbal in Japanese & English with business level
  • Minimum 3 years' experience in hospitality reservations management
  • Experience in Opera PMS / ORS and travel click,
    ・ Microsoft office