Assistant Central Reservations Manager (Tokyo Luxury Hotel)

Tokyo Luxury Hotel - Assistant Central Reservations Manager

Join the team in a key leadership position at one of Tokyo's leading luxury hotels

Tasks

• Handle all enquiries received
• Lead sales, upsell and cross sell
• Handle reservations resource for the hotel
• Train and support the reservation team
• Tracking daily trends of reservation calls and monitoring agents on call quality and salesmanship
• Ability to setup processes / build SOPs / refine existing SOPs

Requirements

• 3+ years experience in hospitality reservations
• Experience in Opera PMS / ORS and travel click, Salesforce.com
• Microsoft office skills
• Languages: Japanese (business) English (business)

Please get in touch for more details