Account Manager - Foreign Exchange Fintech (FXアカウントマネージャー)

A leading FinTech company specializing in foreign exchange trading is seeking a driven and experienced FX Account Manager to play a vital role in client relationship management and revenue growth. As an expert in institutional eFX, you will contribute to a mission-driven organization that leverages innovative technology to connect the global finance sector.

Key Responsibilities:

• Cultivate long-lasting client relationships and deliver outstanding customer service as the primary contact
• Drive revenue by identifying and leveraging cross-selling opportunities
• Schedule and conduct client visits for relationship nurturing and training purposes
• Develop trust-based relationships with key accounts, stakeholders, and executive sponsors
• Ensure prompt delivery of tailored solutions aligned with client objectives
• Communicate initiative progress to both internal and external stakeholders
• Collaborate with Sales team to onboard new clients and expand existing relationships
• Monitor client usage of the trading platform and provide account metric forecasts

Qualifications:

• Prior experience in account management or a related role within institutional eFX
• Comprehensive understanding of eFX; multi-asset knowledge is a plus
• Communication ability in Japanese and English (native/business level)
• Strong communication, negotiation, and presentation skills across organizational levels
• Proven ability to manage multiple projects with strict attention to detail
• Comfortable liaising with clients onsite and providing client-focused solutions