Operation General Manager


勤務地: 東京
給与: 応相談(上限1200万円程度が目安になる見込み)
職種: 正社員
専門: SCM/調達・購買/物流
参照: 35825 (DS)




  • Manage the budget of the business and responsible for the delivery of KPI and Operational objectives set in SLA with customers.
  • Drive continuous GP improvement
  • Manage Operational Excellence and Project management team and ensure their team to support
  • Responsible for coaching and developing of all operational staff in the business unit to be competent.
  • Manage the customer relationship from operation perspective and achieve high customer satisfaction.
  • Is empowered to take decisions on corrective actions related to the day to day operation to meet the customer requirement.
  • Is to continuously develop alternative operational solutions with its team to improve the long term success with the customers.
  • Manage the vendors to ensure that the operation meets the expectation of the customers.
  • Lead and motivate a team as well as to drive various Continuous improvement initiatives.



  • To ensure our service to meet contractual commitment with the customer’s account assigned.
  • Ensure regular, timely and accurate reporting of service, cost and quality KPI.
  • Continuous process improvement, which lead to cost reduction or improve customer satisfaction.
  • Participate in customer operational reviews, presentation and proposals locally.
  • Present and sell proposal/idea to and convince customers.
  • Develop new business opportunities with existing customers.


  • Manage multiple vendors to provide the best cost effective solution to the customers.

<Overall goals / Typical measures>

  • Gross Profit
  • Delivery on-time
  • Level of accidents / claims
  • Customer retention
  • Growth
  • Employees engagement


  • Cooperate and collaborate with other team member to meet customer requirements.
  • Work with internal parties such as IT, procurement to develop a strong proposal, which is agreeable by internal departments.
  • Convince operation team to make changes and perform tasks that may be change from time to time.

<Overall goals / Typical measures>

  • First Choice results
  • Savings generated
  • Growth

【Stakeholder business roles: Internal】

  • Working with Quality, IT, Procurement and First Choice team to ensure the effective delivery and on-going operations for all customers in Japan
  • Working with Business Development and KAM to support the achievement of growth targets

<Overall goals / Typical measures>

  • Savings generated
  • Growth
  • IT cost as % revenue
  • Use of DePICT
  • Through a comprehensive carrier management programme manage the service, quality and cost performance of key suppliers of transport services
  • Liaison with authorities as required
  • Maintenance of operating licences

<Overall goals / Typical measures>

  • Delivery on-time
  • Cost / unit
  • Failures
  • Accidents / Claims
  • SLA / SOP audit
  • Existence of Contracts


  • Ensure operating teams meet our contractual commitments for service, cost and reporting
  • Create a P&L for operations and develop a robust budgeting process
  • Standardise KPI reporting across operations
  • Develop and maintain a cost down initiatives programme across transport operations
  • Undertake Quarterly Business Reviews with key suppliers using a scorecard to provide feedback and track progress
  • Create cost and operations simulation models for major new business opportunities
  • Provide industry knowledge management to ensure continued legal compliance
  • Maintain links with the industry and appraise potential acquisition targets

【People - Management】

  • Determine organization structure, roles and responsibility and performance targets for the function
  • Develop a culture of Safety first, quality, service excellence (for internal and external customers), flexibility and cost consciousness.
  • Develop a team spirit and multitasking capabilities within the team.
  • Plan, organise and direct an efficient and effective function.
  • Develop KPIs with team members and monitor individual performance.
  • Conduct performance appraisal, including coaching
  • Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
  • Identify training needs and opportunities to develop a highly skilled functional department.

<Overall goals / Typical measures>

  • Availability of required skills with excellent understanding of business.
  • Optimum utilization of resources.
  • Positive ‘can do’ attitude.
  • Influence evidences throughout organization.
  • Unplanned staff turnover.
  • Employee development.
  • Succession planning.
  • Employee accountability and performance.


  • At least 5 years senior management experience with responsibility for Warehouse operations and profitability in a multi-account environment
  • At least 2 years working experience in Asia/Japan is preferable
  • Cross cultural competence and International business exposure/experience
  • Japanese language capability is preferable
  • Leadership through effective communication and ability to influence outcomes across multiple regional locations
  • Strategic Management and Planning
  • Organizational skills with ability to prioritize under pressure

Expired Job

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