Operation General Manager

募集企業

大手外資系３PL企業です。

職務内容

• Manage the budget of the business and responsible for the delivery of KPI and Operational objectives set in SLA with customers.
• Drive continuous GP improvement
• Manage Operational Excellence and Project management team and ensure their team to support
• Responsible for coaching and developing of all operational staff in the business unit to be competent.
• Manage the customer relationship from operation perspective and achieve high customer satisfaction.
• Is empowered to take decisions on corrective actions related to the day to day operation to meet the customer requirement.
• Is to continuously develop alternative operational solutions with its team to improve the long term success with the customers.
• Manage the vendors to ensure that the operation meets the expectation of the customers.
• Lead and motivate a team as well as to drive various Continuous improvement initiatives.

■Accountabilities

【Customer】

• To ensure our service to meet contractual commitment with the customer’s account assigned.
• Ensure regular, timely and accurate reporting of service, cost and quality KPI.
• Continuous process improvement, which lead to cost reduction or improve customer satisfaction.
• Participate in customer operational reviews, presentation and proposals locally.
• Present and sell proposal/idea to and convince customers.
• Develop new business opportunities with existing customers.

External

• Manage multiple vendors to provide the best cost effective solution to the customers.

＜Overall goals / Typical measures＞

• Gross Profit
• Delivery on-time
• Level of accidents / claims
• Customer retention
• Growth
• Employees engagement

Internal

• Cooperate and collaborate with other team member to meet customer requirements.
• Work with internal parties such as IT, procurement to develop a strong proposal, which is agreeable by internal departments.
• Convince operation team to make changes and perform tasks that may be change from time to time.

＜Overall goals / Typical measures＞

• First Choice results
• Savings generated
• Growth

【Stakeholder business roles: Internal】

• Working with Quality, IT, Procurement and First Choice team to ensure the effective delivery and on-going operations for all customers in Japan
• Working with Business Development and KAM to support the achievement of growth targets

＜Overall goals / Typical measures＞

• Savings generated
• Growth
• IT cost as % revenue
• Use of DePICT
   
• Through a comprehensive carrier management programme manage the service, quality and cost performance of key suppliers of transport services
• Liaison with authorities as required
• Maintenance of operating licences

＜Overall goals / Typical measures＞

• Delivery on-time
• Cost / unit
• Failures
• Accidents / Claims
• SLA / SOP audit
• Existence of Contracts

【Process】

• Ensure operating teams meet our contractual commitments for service, cost and reporting
• Create a P&L for operations and develop a robust budgeting process
• Standardise KPI reporting across operations
• Develop and maintain a cost down initiatives programme across transport operations
• Undertake Quarterly Business Reviews with key suppliers using a scorecard to provide feedback and track progress
• Create cost and operations simulation models for major new business opportunities
• Provide industry knowledge management to ensure continued legal compliance
• Maintain links with the industry and appraise potential acquisition targets

【People - Management】

• Determine organization structure, roles and responsibility and performance targets for the function
• Develop a culture of Safety first, quality, service excellence (for internal and external customers), flexibility and cost consciousness.
• Develop a team spirit and multitasking capabilities within the team.
• Plan, organise and direct an efficient and effective function.
• Develop KPIs with team members and monitor individual performance.
• Conduct performance appraisal, including coaching
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

＜Overall goals / Typical measures＞

• Availability of required skills with excellent understanding of business.
• Optimum utilization of resources.
• Positive ‘can do’ attitude.
• Influence evidences throughout organization.
• Unplanned staff turnover.
• Employee development.
• Succession planning.
• Employee accountability and performance.

応募要件

• At least 5 years senior management experience with responsibility for Warehouse operations and profitability in a multi-account environment
• At least 2 years working experience in Asia/Japan is preferable
• Cross cultural competence and International business exposure/experience
• Japanese language capability is preferable
• Leadership through effective communication and ability to influence outcomes across multiple regional locations
• Strategic Management and Planning
• Organizational skills with ability to prioritize under pressure