Manager End User support (APAC)

Your New Career Opportunity

An American multinational group that represents shopping at home is currently searching for a Manager to take the lead of their tech support teams located in Japan as well as China offices.

About the Company

A world leader in television network that runs 24 hours a day and seven days per week. This network specializes primarily in fashion, shoes and clothing but they cover almost any type of products. they serves almost 235 million customers in six countries. 

Your Responsibilities

• Ensure an outstanding level of customer service by providing direct IT support
• Supervise, mentor, and train members of your team
• Provides the technical oversight and leadership necessary to accomplish necessary tasks
• Provides input to financial and people resource plans for the area.
• Develops work plan and priorities for their area, based on objectives received.
• Makes hiring recommendations. 

The Skills and Experience You Will Need to Succeed

• Strong technical knowledge & hands on experience as End User Support
• Direct team management experience
• Decision making capability
• Understanding of the client areas supported including their functional processes, business objectives and organizational dynamics. 
• More than 5-year experience in similar area and/or role
• Customer support/service oriented personality/mindset
• Fluency in English & Japanese are a must
• Japanese Driver License is a great plus to have

The Benefits You Will Receive  

• Competitive compensation and additional benefits
• International environment and scope (business trips are possible)
• Flex and Remote working time
• Social Benefits

Benefits

Competitive Salary	Travel	Flexible Time	International Environment