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Customer Success Manager

仕事詳細

勤務地: Tokyo
給与: ¥8-13m
職種: 正社員
専門: テクノロジー
参照: 27074-E (CM)

Your New Career Opportunity

Specialized Group is currently searching for a Customer Success Manager. This is the perfect role for a technology professional with excellent customer service and project management experience. This is an opportunity to join a company with a dynamic international culture. There are substantial financial rewards and a solid career path for this position.

Our Client

Our client is a North American technology company that is emerging as a specialist in innovative cybersecurity.

Your Responsibilities

  • Drive adoption of solutions within assigned accounts, leading to renewals and the potential for new business.
  • Work with the sales and pre-sales engineering teams to facilitate seamless customer on-boarding and a smooth 'go live'.
  • Work with customers to design their security strategies that align with company philosophies and provide continued value and drive long-term satisfaction and growth.
  • Support the sales team with customer renewals, proactively identifying and prioritizing resources and effort according to risk, growth, and strategic value.
  • Closely monitor adoption rates, providing insight to Customers.
  • Identify potential issues and work with the wider business to take effective action to resolve any issues.

The Skills and Experience You Need to Succeed

  • 6+ years of customer-facing organizations (i.e. Customer Success Manager, Account Exec/Account Manager or Sales Engineer).
  • Able to manage relationships at all levels of the company.
  • Creative thinker with the ability to troubleshoot issues quickly and effectively.
  • Excellent written and verbal communication skills.
  • Strong presentation skills.
  • Extremely well-organized and analytical with an ability to work well under pressure.
  • Strong team player as well as a proactive individual contributor.

The Benefits You Will Receive

  • Competitive salary package.
  • Work in a central Tokyo location.
  • International highly collaborative environment.
  • Speak English in a friendly team.
  • 401k

Benefits

Competitive salary Central Tokyo New Technology 401k

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