- Ensure exceptional guest service and brand experience - Optimize inventory management and product replenishment - Lead and develop retail team performance - Collaborate with cross-functional teams for operational success - Implement health and safety policies in retail operations - Report operational progress and challenges to Commercial Manager - Propose creative strategies to increase revenue per capita
Qualifications:
- 3+ years of retail management experience (mandatory) - Fluency in Japanese and English (mandatory) - Experience with KPI management and customer satisfaction improvement - Strong team leadership and staff development skills - Knowledge of health and safety regulations - Experience in theme park or hospitality industry is preferred but not mandatory - Familiarity with inventory management systems is preferred but not mandatory