Hotel Front Office Manager - Niseko

Position: Front Office Manager (Niseko Hotel) ホテルフロントオフィスマネージャー

Location: Niseko, Hokkaido, Japan ニセコ

Sector: Hospitality / Hotel / Travel / Tourism ホスピタリティ/旅行/観光

We are recruiting a Front Office Manager for a hotel client based in Niseko, Hokkaido. The successful applicant will manage front desk operations, enhance guest services, and facilitate effective communication across departments.

Fluency in English is required; proficiency in Japanese would be beneficial.

Responsibilities:

• Manage a team & supervise all front office functions.
• Train staff to uphold company standards and procedures & foster a service-centric culture.
• Set performance goals for direct reports.
• Address guest requests and issues promptly to ensure satisfaction.
• Liaise with housekeeping for efficient operations.
• Keep updated knowledge of prices, rates, specials, packages, and train staff accordingly.
• Follow established procedures for guest identification and credit checks.
• Guide Duty Managers for efficient task completion.
• Complete necessary reports and forms daily.
• Work with the Property Asset Manager on operations, cash handling, and inventory replacements.
• Implement crisis management plans as necessary.

Qualifications:

• Effective leadership skills.
• Experience in staff supervision, training, and development.
• Commitment to guest service.
• Ability to maintain operational efficiency.
• Fluency in English is required.
• Proficiency in Japanese would be beneficial; conversational level is okay.