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仕事詳細
| 勤務地: | 東京都 |
| 給与: | Competitive |
| 職種: | 正社員 |
| 専門: | ホスピタリティ、旅行業界 |
| 参照: | 55944 |
Our client are a leader in the hospitality / restaurant industry, recruiting someone to improve service standards across its restaurant locations.
The position offers the chance to lead and inspire, and to develop your career in a corporate-side role at a major company.
This is a rare role where you will primarily work in English.
Responsibilities:
- Lead training programs for staff, so they can provide personalized and welcoming guest experiences.
- Share brand updates, including rebranding efforts, with customers and staff to keep everyone informed and engaged.
- Conduct on-site evaluations and offer coaching to improve the guest experience, working with both management and front-line staff.
- Develop and manage Standard Operating Procedures (SOPs) and feedback systems to maintain high service standards.
Qualifications:
- Experience in the hospitality industry.
- Experience in guest relations, training, service quality, or consulting roles (preferred).
- MUST be able to communicate in Japanese at an intermediate or higher level.
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