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Assistant Director of Guest Experience (Tokyo Hotel)


勤務地: 日本
給与: Negotiable
職種: 正社員
専門: ホスピタリティ、旅行業界, 不動産
参照: BBBH48319_1714549330
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Assistant Director of Guest Experience (Tokyo Hotel)

Location: Tokyo, Japan
Industry: Hotels and Hospitality

Our client are a global hotel group, searching for an Assistant Director of Guest Experience.

This is a rare opportunity to work primarily in English! Only conversational-level Japanese is required. Higher levels of Japanese ability will be more advantageous.


  • Oversee the front office and guest experience teams.
  • Promptly address guest inquiries and concerns; enhance guest satisfaction.
  • Streamline operational processes.
  • Cultivate enduring relationships with VIP guests.
  • Direct and evaluate staff training.
  • Work collaboratively with other department heads to ensure cohesive guest services and adherence to brand standards.
  • Engage in marketing and sales initiatives to foster business growth and increase revenue.


  • Managerial experience in hotel front office.
  • Luxury hotel experience.
  • Excellent organizational and time management skills, capable of handling multiple priorities.
  • Skilled in the use of relevant software systems.
  • Conversational Japanese; higher levels advantageous.

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