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Production Support Manager

仕事詳細

勤務地: Tokyo
給与: Up to ¥13m
職種: 正社員
専門: FinTech
参照: 30303-E (LS)

Your New Career Opportunity

Specialized Group is currently searching for a Support Manager. A leading FinTech company is looking to build up their support leadership in Japan. We are looking for someone focused on competitive marketing.

If you wish to join a leading global financial technology company and have a real impact on their success, this is the right opportunity you.

Our Client

Our client is a leading provider of transactional connectivity solutions for the financial markets. This company is a trusted partner of the world’s top-tier banks, brokers and trading firms, the company provides innovative trading solutions.

Your Responsibilities

The Production Support Manager will join the growing Client Operations team in Tokyo.

  • Manage a team of professional support personnel on-site in the Tokyo office.
  • Plan and estimate projects with Project Managers, Pre-Sales and the Development Team.
  • Implement, build and deliver platforms for buy-side clients.
  • Use a ‘test-driven’ methodology (working with QA).
  • Using advanced knowledge of products, resolve advanced L2/L3 support tickets.
  • Work closely with the Operations Director to ensure alignment with product strategy and provide valuable feedback on future direction.
  • Raise and follow through with initiatives to improve support, implementation, and delivery.
  • Foster development of internal toolkits and documentation, and update workflow processes to meet changing client needs.

The Skills and Experience You Need to Succeed

  • Experience managing a team of at least 3 people.
  • Minimum of 5 years in financial IT.
  • Strong working knowledge of the FIX protocol.
  • Programming experience (Java and shell preferred).
  • Database experience (MySQL or similar RDBMS).
  • Strong familiarity with Linux/Unix.
  • Detail-oriented and able to prioritize work and effectively manage multiple tasks.
  • High energy, positive attitude, fast learner and proactive.
  • Fluent-level English.
  • Any Japanese language skills are a plus.
  • Excellent communication skills - both written and verbal.

The Benefits You Will Receive

  • Central Tokyo location.
  • Competitive salary.
  • Work in an international environment.

Benefits

Competitive salary Central Tokyo  Speak English Managing team

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