(APAC remote) Senior Support Engineer SAP FICO

Your New Career Opportunity

Unique opportunity to join a multinational company providing software products and services in Japan focused into entertainment, media and enterprises businesses.
Their high performance platform and business services support their clients business growth and assist their digital transformation.

Heavily invested in technological innovation, they participate to the tech industry evolution.

Following an aggressive growth and path of global development, they are now searching for their first member in Japan to develop their Cloud business and presence

Your Responsibilities

• Solve complex issues using methodical troubleshooting based on expert knowledge of SAP applications functionality
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Provide remote-based functional support & training for multiple SAP modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity

The Skills and Experience You Need To Succeed

• 10+ years relevant SAP experience with FICO Modules
• 5+ years direct support of application end-users
• S/4 Hana Finance is appreciated
• A track record of successful roles in several SAP implementation or upgrade projects

(Critical Skills/Knowledge)

• Bilingual and fluent in Japanese and English
• Troubleshooting and problem solving skills
• Customer support and the ability to build long term working relationships
• Deep knowledge of SAP customization/extension methodologies
• Development skills using SAP toolset
• Excellent ABAP debugger skill

The Benefits You Will Receive

• Work from any country in APAC region
• Competitive compensation scheme
• International environment
• Flex/remote working time
• Central Tokyo Office