Senior IT Support Team Leader サポートチームリーダー

Senior IT Support Team Leader サポートチームリーダー

Our client, a prominent player in the Technology sector, is searching a Senior IT Support Leader for their Japan office.

The suitable candidate will have the opportunity to take leadership over a dedicated team.

Responsibilities

• Management 管理: Handling IT-related operations, leading a team.
• Technical Assistance 技術支援: L1 and L2 support, including hardware and software troubleshooting.
• Strategic Planning 戦略計画: Creating and executing service improvement strategies.

Qualifications

• 5+ years of experience in IT functions; at least 2-3 years in leadership.
• Technical proficiency in Hardware, Software (Windows, Mac), Networking, Automation.
• Experience in software troubleshooting.
• Native Japanese; business-level English.
• Familiarity with Cloud applications, ITSM systems, coding (Java, PHP, Python) will be advantageous.