Retail Training Manager (Luxury)

Your Opportunity: As the Retail Training Manager / Trainer, you will lead the retail training function, ensuring that our store teams are equipped with the skills and knowledge to deliver outstanding client experiences.

How You Will Contribute:

1. Implement Training Strategies: Ensure consistent execution of training strategies.

2. New Hire Induction: Facilitate new hire induction programs for both office and retail teams.

3. Training Program Development: Support product training, retail skill development, and customer service training.

4. Training Needs Analysis: Conduct training needs analysis for the local market and develop tailored training plans.

5. Training Material Management: Review and manage training materials to ensure alignment with standards.

6. Retail Career Program Support: Assist in planning and delivering trainings for store employees.

7. Training Vendor Management: Select and manage training vendors.

8. Reporting: Prepare training-related reports for key stakeholders.

Requirements:

• Bachelor's degree in Business Administration, Retail Management, or related field.
• Previous experience in retail training management.
• Strong understanding of retail operations and customer service.
• Excellent communication and interpersonal skills.
• Fluency in Japanese and English.