Retail IT Senior Specialist

Retail IT Senior Specialist

Our client are a high-end retail group, searching for an experienced IT Specialist. The suitable candidate will have several years of relevant experienced, and be comfortable working independently in a distributed team.

Our client offers a flexible working environment, career development opportunities, and competitive salary.

For more details, please click "apply".

Responsibilities:

• Serve as the main point of contact for retail IT operations in Japan.
• Manage the local Service Desk, upholding high standards and adherence to global protocols.
• Oversee IT service delivery, achieving set SLAs and KPIs.
• Function as a Subject Matter Expert in retail technology, particularly in new store openings and retail projects.
• Maintain productive relationships with vendors, focusing on effective service delivery.
• Lead the resolution of technical issues.
• Implement and manage new infrastructure technologies and services.

Qualifications:

• 3-5 years' experience in IT (retail industry preferred), with a focus on service and stakeholder management.
• Bachelor's degree in IT, Data Science, Communications, or related fields highly preferred.
• Competent in managing multiple tasks and projects.
• Knowledge of ITIL frameworks; certification preferred.
• Fluency in Japanese is mandatory.