IT Support Specialist - Leading Software Company in Tokyo

IT Support Specialist - Leading Software Company in Tokyo

We are recruiting an IT Support Specialist for a leading company in the Software industry. This position is located in Tokyo, with remote / flexible work options available.

Role Responsibilities:

• Troubleshoot hardware and software issues
• Install and maintain hardware and software systems
• Assist in global IT operations
• Oversee office facilities and equipment
• Share essential announcements and updates
• Document procedures and incidents

Qualifications:

• 3 years or more in an IT service role
• Experience in hardware and software support
• Fluency in Japanese
• Knowledge of MacOS, Windows, and Linux
• Experience with Okta, GitHub, Google Workspace
• Familiarity with remote customer support