Connecting...
The position partners closely with Equity Trading, Sales, Risk, Operations, and global technology teams to deliver a best-in-class production environment in a high-pressure, low-latency trading context.
Key Responsibilities
- Own production stability and service availability for Equity Front Office, including trading, order management, market data, and downstream systems
- Lead incident, problem, and change management processes, ensuring rapid resolution, clear communication, and root-cause remediation
- Act as the senior technology escalation point during major incidents, including interaction with trading desks and senior management
- Partner with global Production Services and Development teams to ensure follow-the-sun support and consistent operating standards
- Drive operational excellence through automation, monitoring, and continuous improvement initiatives
- Ensure systems meet regulatory, audit, and risk requirements (FSA, J-SOX, internal controls, operational resilience)
- Manage third-party vendors and outsourced support providers, enforcing SLAs and accountability
- Participate in release management, deployment planning, and production readiness reviews
- Provide transparent reporting on system health, incidents, and service KPIs to senior stakeholders
- Lead, mentor, and develop local Production Services and Support teams
- 12+ years of IT experience within investment banking or capital markets, with significant exposure to Equity trading systems
- Strong understanding of Front Office Equity workflows (cash equities, derivatives, order lifecycle, market connectivity)
- Proven experience leading Production Services, Application Support, or Site Reliability functions in low-latency environments
- Hands-on knowledge of ITIL processes (Incident, Problem, Change, Release Management)
- Experience operating in a global, follow-the-sun support model
- Strong stakeholder management skills with Front Office and senior technology leadership
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