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Customer Service Manager - full remote (in Japan)
We are looking for an experienced Customer Service Manager to lead a team in a tech environment. This remote role allows you to work from anywhere in Japan, providing a great opportunity for those who value work-life balance. The job involves meeting service and financial goals while maintaining a positive work culture. You will play a key role in improving client satisfaction and operational success in a fast-paced tech setting.
Key Responsibilities:
- Manage and lead a team to provide excellent customer service.
- Ensure service goals are met, and make improvements as needed.
- Boost revenue by managing resources effectively.
- Hire, train, and develop team members while ensuring all company and legal standards are met.
- Track and report on service performance to drive improvements.
- Build strong relationships with clients to improve satisfaction.
- Conduct performance reviews and coach the team for growth.
- Promote a positive work environment and resolve issues quickly.
- Work with other teams to implement best practices and improve operations.
Skills and Experience:
- Fluent in English and Japanese, with strong communication skills.
- Experience in BPO, customer support, or contact centers is preferred.
- Strong skills in managing performance and KPIs.
- Proven ability to lead and mentor teams.
- Able to work well under pressure and complete tasks efficiently.
- Flexible schedule to meet business needs.
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