A fast-growing B2B SaaS startup transforming the ¥3.1T+ customer support market through data and AI. The company originated from a leading Japanese CX technology company and is building products that fundamentally improve customer support experiences, from web-based inquiries to contact centers. Its products are already used by major enterprises across industries including financial services, telecommunications, insurance, and aviation.
The company is looking for a Product Designer / UI/UX Designer to lead the design of new features and existing products in the customer support space. You will focus on simplifying complex business workflows and turning the potential of AI into intuitive user experiences. This is a highly hands-on role where you will be involved from problem definition and user research through prototyping, UI design, and product implementation.
Requirements:
Business fluency in Japanese
Experience planning and conducting qualitative user research
Strong UI design skills with the ability to create attractive and distinctive interfaces
Experience with product-related writing, such as naming, labels, and specifications
Hands-on experience using Figma
Why Join?
Work on products addressing a large-scale customer support market
Solve challenging UX problems involving AI and complex business workflows
Significant influence over product direction and design decisions
Work closely with product, engineering, and business teams
Opportunity to shape the UX of AI-powered customer support products
If you have any inquiries regarding this role, feel free to reach me at: rama.irawan@specialized-group.com