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We are looking for an experienced IT Workplace Manager to set up and run a global service desk for a top company in the retail and FMCG sector. This key role, based in Tokyo, Japan, offers a flexible work environment that values performance and work-life balance. This is a great chance to grow your career in a global setting.
Key Responsibilities:
- Create and manage a global service desk using ITIL principles to ensure smooth operations and support.
- Oversee identity and asset management, including user accounts and lifecycle management of PCs and mobile devices.
- Develop strategies for Microsoft 365 products like EntraID, Intune, Teams, and SharePoint.
- Use ITSM tools to handle and improve incident and service request processes.
- Start with domestic operations, expanding to international locations later.
Qualifications:
- At least 5 years of experience in IT infrastructure design and management.
- Leadership experience in IT with a focus on system operations.
- Skilled in information and cybersecurity management.
- Strong understanding of ITIL and project management basics.
- Excellent English communication skills, both written and spoken.
- Experience in global IT infrastructure operations.
- Involvement in ERP or similar application development projects.
- Business-level proficiency in spoken English is a plus.
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